Client Portal for Repair Shop Customers

ARI’s client portal is where you keep track of everything related to your auto care provider. You see your appointments, payments, and vehicle maintenance details and even book appointments or chat with the shop/ mechanic.

*The client portal will work only if your auto repair specialist uses ARI(Auto Repair Software).

Client Portal Overview

Client Portal Basics

The Client Portal presents an overview of business information handled by your auto care provider. It’s broken down into sections with quick access to payments, invoices, and other essential items. There’s a dashboard with a broader summary, reports, and a detailed section for each item.

You can use the portal with login keys provided by your auto-care service. When they’ve sorted out your data – they will give you the entry keys via email, SMS, or a simple link.

You copy/ paste the Client and User IDs to open your portal. User IDs are unique to every client in an auto repair shop.

*If the shop/ mechanic has given you the wrong key – ask them to preview the portal and send you the accurate login info!

Your auto-care provider manages the data, but you can request changes at any time!

Using the Client Portal

Client Portal Navigation

Our client portal has a big dashboard, a sidebar menu, and a couple of action buttons.

The buttons do the following:

Contact us – opens a live chat with your mechanic/ repair shop.
Business data – pulls up a window with your financial data (payments and invoices), utilities tracking(vehicle inspections, maintenance, appointments), and a button to book an appointment with the shop.
Profile Icon (top-right) – has links to your profile and the auto care company profile.
Notifications – has info about your work orders and their status.
Dashboard – takes you back to the main page dashboard.
Reports – soon-to-be-released feature with different personalized reports.

The other primary section is the dashboard. It summarizes the main things you will look for. It contains the following items:

The amount of all your invoices.
The sum of all payments and a breakdown by payment type.
All of your vehicles.
Links to your complete profile.
Your future online appointments and upcoming car maintenance.
The sum of recent invoices and their amount by month.
All vehicle inspections and work orders with their status.

*The sidebar menu has the same items formatted differently.

Live Chat With Repair Shops

Get in touch with your auto repair specialist whenever you need assistance. They will receive a push notification when you start the chat and can reply instantly. They will easily understand what’s happening as your info is visible next to your profile. To start a new chat – click the message icon or go to

				
					Help Center → Get Support → Contact Us

Detailed Sections

Open the complete view when you want a deeper look into a payment, vehicle, or something else. Every detailed section is different and has various filtering options and action buttons.

Vehicles
Allow you to monitor your entire vehicle fleet. You can view the make, model, VIN, license plate number, engine, and more data about a car. Moreover, you can book an appointment for a vehicle or check the complete info list.

Appointments/ Booking
Here, you will find your future appointments with their status, date, and any notes about them. You can book an appointment with the action button.

Work Orders
Represent the service done on your vehicles. You can see the progress and details and pay for a repair job straight from the client portal!

Invoices
You’ll find your invoices with dates and payment status. The pay now action button will show up on all invoices that have an amount due.

Payments
Track the payments with your auto care provider, and check the invoice number, amount, and payment method.

Vehicle Inspections
Check the condition of your vehicle with a complete inspection checklist and a damage report. Click the ‘view more’ icon to follow the details

Upcoming Maintenance
Your shop will remind you about any incoming maintenance on your vehicles. You can see the next mandatory repairs, the days left, and other service details.