Order parts from your local suppliers with Nexpart and ARI!

Double-check that you’re entering the correct username and password — these are the same credentials you use to log in at nexpart.com. If you recently changed your Nexpart password, make sure you’re using the new one. If the problem persists, your Nexpart account may be expired or restricted — contact Nexpart support to verify your account status.

Your Nexpart credentials may have been cleared during a settings update or account change. Simply go back to Settings > Parts Procurement > Nexpart and re-enter your username and password to reconnect.

Yes. Your Nexpart credentials are tied to your ARI user account, so they’ll work on any device where you’re logged into ARI — phone, tablet, or desktop.

This usually means you browsed the catalog but didn’t add anything to your cart before closing. Go back and make sure you add parts to your Nexpart cart before closing the window. ARI pulls the cart contents when the window closes — if the cart is empty, there’s nothing to import.

Yes. If you completed checkout inside Nexpart, ARI detects that the cart is empty and automatically checks for your order confirmation instead. Your ordered parts will still be imported into your document.

Make sure all the parts you wanted were in your Nexpart cart before closing the window. If you were shopping across multiple vendors, check that parts from all vendors were added. ARI imports from all vendor carts at once, so nothing should be left behind unless it wasn’t in the cart.

This depends on which pricing option you selected during import. Wholesale uses the price your shop pays the supplier, List uses the manufacturer’s retail price, and Custom Markup applies your shop’s price matrix on top of the wholesale price. If you chose the wrong option, delete the imported parts and re-order to select a different pricing mode.

Some parts (like alternators, starters, or brake calipers) come with a refundable core charge — a deposit you get back when you return the old part to the supplier. ARI imports these as separate line items so your invoicing stays accurate and transparent to your customers.

ARI passes the VIN to Nexpart to auto-select the vehicle. This only works if the vehicle on your job card has a valid VIN (at least 11 characters). If the VIN is missing or too short, Nexpart will open to the general catalog and you’ll need to select the vehicle manually.

Yes. The warning is just a heads-up that the Nexpart catalog will open without a vehicle pre-selected, so you’ll need to choose one manually. You can still search, add parts to your cart, and import them into ARI as normal.

Absolutely. Purchase orders don’t require a vehicle. Nexpart will open to the general catalog where you can search by part number, category, or keyword.

Both are parts ordering integrations, but they connect you to different supplier networks. Nexpart uses WHI Solutions’ network of aftermarket, OE dealer, recycled, and specialty vendors. PartsTech connects to its own set of suppliers. You can have both set up in ARI and choose whichever one has better pricing or availability for each job.

The Nexpart integration is included with your ARI subscription at no additional cost. You will, however, need an active Nexpart account — contact Nexpart for their pricing and supplier setup.

Yes. The Nexpart catalog opens in a browser window on desktop and in an in-app browser on mobile. The experience is the same on all platforms.

After placing an order, the confirmation details (order numbers, status, vendor info) are saved on your document in the Nexpart Session panel. For shipping and delivery tracking, check directly with your supplier or log in to your Nexpart account at nexpart.com.

Orders are submitted directly to your supplier through Nexpart. To cancel or modify, contact the supplier directly. ARI shows the order confirmation details on your document so you have the order numbers handy.